FreQuently asked
Questions

 

Travel is one of those things that naturally gives rise to questions, concerns and doubts, so we’re here to help put your mind at ease.

Financial protections, passports and visas, changes and cancellations…

For questions frequent and otherwise plus Covid-19 related information check out below. 

 

Covid-19 FAQ

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This information is updated every few weeks and can change very quickly. For the most upto date lists please follow this link: https://www.gov.uk/guidance/red-amber-and-green-list-rules-for-entering-england#amber-list

Here’s what is required when returning to the UK from a destination overseas

 

 

This may be possible. If your destination is within the Red level within 28 days of travel it’s highly likely to be cancelled and you will receive a full refund. 

For the Green and Amber levels normal T&Cs apply and if the holiday can go ahead as booked then it’s unlikely you can can cancel for a refund unless the FCDO advise against travel to your destination.

Yes, it doesn’t matter whether your destination falls into Green, Amber or Red. You’ll always be able to look to change dates or destination if you feel it’s safer or suits you more. Most suppliers now have super fleixble policies that allow changes without amendment fees. Any fare difference may need to be paid however.  

The cheapest postal PCR tests currently are provided by Eurofin at £44.90 per test https://www.eurofins.co.uk/pcr-testing-kits/ We have a drop box instore for Eurofin to ensure tests are returned each day and the results come through as quickly as possible.
 
Next best is Randox at £120pp, https://www.randoxhealth.com/covid-19-home-testing-kit/ for a postal test, however you can reduce this to £60pp with our referral code TTNG2021. To reduce the Day 2 & 8 test package from £240 to £120pp for the Amber List use code D2D8TTNG2021
 
For in-person pre-departure tests head here: https://conceptoclinic.co.uk/pcr-luton-airport for Luton Airport 24hr turn-a-round at £149pp

This is a medical issue and a good travel insurance policy will cover you for the delay in returning home and any extra expenses incurred.

We have always operated a trust account for client monies, fully ring fenced from our everyday business accounts. This setup along with our membership of the Travel Trust Association means our client money is 100% protected and can only be used to either pay for the booked services or back to our clients if a refund is due.

A package holiday is travel arrangements that comprise two or more travel services which are sold for the purpose of the same holiday in accordance with the definition of a package under the Package Travel and Linked Travel Arrangements Regulations 2018.

This can be an ‘off the shelf’ package holiday from a supplier like Jet2 Holidays or Kuoni or it can be a tailor-made itinerary put together just for you.

This protects your holiday and money in the event a supplier cannot provide the services because they are no longer in business. ATOL applies where travel arrangements include a flight plus some ground arrangements and is dictated by UK law.

All travel arrangements booked with us that include a flight will have ATOL protection, even some flight only arrangements will be ATOL protected too. If ATOL applies to your booking you will receive an ATOL certificate with your booking confirmation. 

All kinds!

We can assist with beach stays, cruises, city breaks, adventure and tours, sailing, expeditions, solo and groups to name a few. Near or far. We don’t have many relationships for UK stays but can always point you in the right direction for holidays within our shores but for overseas we have plenty to offer. 

No, we generate revenue through a commission paid to us from suppliers.

There is no direct cost to you as our clients. Commission levels are similar across the market so we are not rewarded by placing your business with one supplier over another. Our business is built on referrals and returning clients, this is only possible if we ensure our clients holidays and suppliers are exactly what they need to be.

We accept all major credit and debit cards, bank transfer and cash instore.

Typically you will pay a deposit and then a balance payment which is due on average at around 8 weeks before travel. Once your holiday is booked you can make interim payments over time before your final balance due date if this suits you.

For each payment we will update your booking record and issue a current receipt for your records.

Typically tickets come in and are ready around 2-4 weeks before travel. We will contact you once ready and we can post these to you, email or have them ready to give to you personally over a celebration drink instore.

We will also upload all you need to our travel app, which works offline too, so you have copies electronically on your travels too.

Changes: It’s always possible to make a change to a confirmed booking. That can be name, date or destination changes. Typically a holiday supplier will apply admin fees and fare differences on any changes. There are no such fees for our assistance on changes and we will always works to reduce any supplier fees where possible.

Cancellations: Where a travel arrangement is cancelled by your supplier there will always be a right to a full refund of all monies paid. If you decide to cancel typically you will lose the deposit paid and also the full balance if a late cancellation. We recommend a good travel insurance policy is in place from the moment your holiday is booked.

For most Worldwide destinations, inclduing the EU, there is a requirement to have at least 6 months time left on your passport past your holiday return date.

We advise fully on any Visa or extra requirements you will need for your chosen destinations. 

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