FreQuently asked
Questions

 

Travel is one of those things that naturally gives rise to questions, concerns and doubts, so we’re here to help put your mind at ease.

Financial protections, passports and visas, changes and cancellations…

For questions frequent and otherwise plus Covid-19 related information check out below. 

 

Covid-19 FAQ

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These lists have now been abolished, travel is open to everyone and everywhere, pending entry requirements of the destination and Vaccine status against Covid.

Fully Vaccinated Travelers (two full doses of an approved Covid vaccine)

  • Prove a negative Antigen/ Lateral Flow test within 48hrs of flying
  • Fill out the UK PLF Form
  • Take a PCR test by Day 2 of return home
  • Isolate until a negative PCR result arrives

Non Vaccinated Travelers

  • Prove a negative Antigen/ Lateral Flow test within 48hrs of flying
  • Fill out the UK PLF Form
  • Take a PCR test by Day 2 & Day 8 of return home
  • Isolate until Day 10 of return home
  • Option to reduce isolation to Day 5 upon the purchase of a Day 5 test also

Children under 18 follow the fully vaccinated rules.  Children under 4 do not have to take any tests at all. Children aged under 12 do not have to take the in-resort Antigen/ Lateral Flow test. All Children 5 and over must take a Day 2 PCR test.

Yes but if it’s a personal choice you face losing any money paid to date. You can change dates and destination as per the supplier terms and conditions.

If your flight or hotel are cancelled or there is a lockdown in resort you will be able to cancel the holiday for a full refund.

Yes, you’ll always be able to look to change dates or destination if you feel it’s safer or suits you more. Most suppliers now have super flexible policies that allow changes without amendment fees. Any fare difference may need to be paid however.  

There are lots of options for Antigen and PCR test options for home or local pop up sites. Give us a call for guidance as rules differ on how to take a test and when depending on the destination.

This is a medical issue and an average to good travel insurance policy will cover the issue. Your insurance will either fully repay you for costs from the lost booking or cover your costs in the delay in returning home and any extra expenses incurred.

We have always operated a trust account for client monies, fully ring fenced from our everyday business accounts. This setup along with our membership of the Travel Trust Association means our client money is 100% protected and can only be used to either pay for the booked services or back to our clients if a refund is due.

A package holiday is travel arrangements that comprise two or more travel services which are sold for the purpose of the same holiday in accordance with the definition of a package under the Package Travel and Linked Travel Arrangements Regulations 2018.

This can be an ‘off the shelf’ package holiday from a supplier like Jet2 Holidays or Kuoni or it can be a tailor-made itinerary put together just for you.

This protects your holiday and money in the event a supplier cannot provide the services because they are no longer in business. ATOL applies where travel arrangements include a flight plus some ground arrangements and is dictated by UK law.

All travel arrangements booked with us that include a flight will have ATOL protection, even some flight only arrangements will be ATOL protected too. If ATOL applies to your booking you will receive an ATOL certificate with your booking confirmation. 

All kinds!

We can assist with beach stays, cruises, city breaks, adventure and tours, sailing, expeditions, solo and groups to name a few. Near or far. We don’t have many relationships for UK stays but can always point you in the right direction for holidays within our shores but for overseas we have plenty to offer. 

No, we generate revenue through a commission paid to us from suppliers.

There is no direct cost to you as our clients. Commission levels are similar across the market so we are not rewarded by placing your business with one supplier over another. Our business is built on referrals and returning clients, this is only possible if we ensure our clients holidays and suppliers are exactly what they need to be.

Plus we take care of the extra admin needed to travel at the moment, leaving you to enjoy the build up to your holiday and your final days away, rather than worrying about forms.

We accept all major credit and debit cards, bank transfer and cash instore. We accept AMEX but due to their high transaction charges limit this to £3,000 per booking in total.

Typically you will pay a deposit and then a balance payment which is due on average at around 8 weeks before travel. Once your holiday is booked you can make interim payments over time before your final balance due date if this suits you.

For each payment we will update your booking record and issue a current receipt for your records.

Typically tickets come in and are ready around 2-4 weeks before travel. We will contact you once ready and we can post these to you, email or have them ready to give to you personally over a celebration drink instore.

We will also upload all you need to our travel app, which works offline too, so you have copies electronically on your travels too.

Changes: It’s always possible to make a change to a confirmed booking. That can be name, date or destination changes. Typically a holiday supplier will apply admin fees and fare differences on any changes. There are no such fees for our assistance on changes and we will always works to reduce any supplier fees where possible.

Cancellations: Where a travel arrangement is cancelled by your supplier there will always be a right to a full refund of all monies paid. If you decide to cancel typically you will lose the deposit paid and also the full balance if a late cancellation. We recommend a good travel insurance policy is in place from the moment your holiday is booked.

For most Worldwide destinations, there is a requirement to have at least 6 months time left on your passport past your holiday return date.

For the EU ensure you have 6 months time left from the 10 year anniversary of your passport start date.

We advise fully on any Visa or extra requirements you will need for your chosen destinations. 

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